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Leaning operations in outpatient facilities

Wednesday, 6 April 2016

Health Facilities Mgmt, April 2016Shepley Bulfinch’s Jennifer Aliber and Lauren Janney talk about the application of Lean principles to reduce patient wait times and increase value-added time with for patients and staff at a Massachusetts urgent care center in “Let It Flow,” the cover story in the April issue of Health Facilities Management magazine.

In the article, Lindsay Gainer of North Shore Physicians Group also discusses the “on-stage” and “off-stage” circulation and collaborative team work area in the new center, designed by Shepley Bulfinch. Chris Backous of the Virginia Mason Institute talks about the migration of services from inpatient to outpatient over the past decade.

“Let it flow: Streamlining steps in outpatient facilities,” Health Facilities Management, April 2016

“Let it flow: Lean ambulatory care design” Health Facilities Management, April 2016


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